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SHIPPING AND RETURNS


SHIPPING

Very important information:

The world is facing a challenging and uncertain time right now. However, WILL AND FAITH is committed to ensuring that your orders are delivered safely and with limited delays and we are taking the necessary safety measures in our warehouse while we continue to pack and send your orders as usual. 

Will continue to provide any updates regarding shipping delays or restrictions that may occur as a result of any ongoing COVID-19 policies. While we expect your orders to be delivered within the advised timeframes, please be aware there may be some minor delays in the receiving country, depending on the particular safety measures that are in place. 

Rest assured, we are working hard to deliver your orders and we sincerely appreciate your support and patience during this time.

 

Standard shipping

  • We offer tracked standard shipping for just 5$.

  • And FREE SHIPPING for orders over 45$.

We think it is important to be able to offer you the best quality at affordable prices, as well as free standard shipping. While standard shipping is a little longer then express shipping, we think it is an important step in lowering our carbon footprint and impact on the environment. Standard shipping takes from 10 to 30 business days to arrive. But It is the safest and cheapest solution for shipping, plus it's tracked and assuring.

The New Year Period:

Orders will be fulfilled and dispatched to the local Courier service as normal, you will receive a shipping confirmation within 24-48 hours. Please be aware that orders made between the 22nd-29th January will be fulfilled within 24-48 hours and will be dispatched to the local post service, however the local postal service will dispatch them to their delivery address on the 29th January. This applies for all orders made between the 22nd-29th January.

Please be aware of this shipping delay during this period.

RETURNS 

All purchases made on our website are final sale and cannot be returned or exchanged for change of mind. 

If you receive a faulty or damaged item we will happily replace your item and process a reshipment of the same item at no extra cost. We do not provide refunds in this case.

Before returning your items, kindly email us at willandfaithjewels@gmail.com with your order number, a photo of the received item and the reason for return. Please allow 1-3 working days for us to process your request. 

Returns must be unused, unaltered, undamaged, accompanied with their original packaging and reach us within 30 days from the date of receiving your parcel.